Barnes & Noble Restaurant Service Lead in Ashburn, Virginia
Restaurant Service Lead
VA - Ashburn - One Loudoun - 3303
As a Service Lead you provide the highestquality service to make the restaurant experience interactive and engaging for our guests. You serve as a mentor to other team members and assist in the daily operations of the restaurant. You oversee the front-of-house operations in the absence of management.
• Execute and maintain quality and consistency of food, beverage and service with full adherence to standards • Provide a warm and welcoming atmosphere, attentive, friendly, and courteous service to all guests and team members • Maintain highest level of safety, security, sanitation, and cleanliness of the facility • Proactively interact with restaurant guests, build loyalty and face/name recognition • Positively handle guest requests and accept feedback with grace; Provide sound resolution(s) to guest complaints with poise and professionalism • Oversee the front-of-house operations in the absence of management, including but not limited to pre-opening and closing of the restaurant as well as cleanliness and preparation of the restaurant • Assist in the training and development of guest-focused employees in all areas of the front-of-house and participate in employee evaluations • Recognize and reward good performance and confront poor performance, partnering with management as appropriate • Instill a culture of excellence and inspire confidence in restaurant staff while displaying leadership skills • Maintain a calm demeanor and manage issues professionally and in accordance with operating and company standards, setting a positive example • Maintain and abide by all State and local sanitation/Health regulations and company standards • Act with integrity and trust, promoting our culture and core values when interacting with team members and customers
Minimum 18 years of age; 5 years experience as a Server; Food handling certificate and certification in an alcohol awareness program; Physical activity, including prolonged standing, repetitive bending, climbing, and transporting and lifting up to 25 pounds; Early morning, evening, weekend, and holiday availability; Proficiency in basic computer applications and POS systems
Barnes & Noble is an equal opportunity and affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.