Barnes & Noble Children's Lead Bookseller in Atlanta, Georgia

Children's Lead Bookseller


Barnes & Noble, Inc. (NYSE: BKS) is a Fortune 500 company, the nation’s largest retail bookseller, and a leading retailer of content, digital media and educational products with annual revenues of more than $4 billion. The Company operates 648 Barnes & Noble bookstores in 50 states, and one of the Web’s premier e-commerce sites, ( ). Our Nook Digital business offers a lineup of popular NOOK®tablets and eReaders and an expansive collection of digital reading and entertainment content through the NOOK Store®( ).

It’s no secret why Barnes & Noble is among the best-loved and most-respected brands in the country. From becoming the first bookseller in America to discount books in the 1970s to establishing the superstore concept in the 1990s to the launch of NOOK and our current merchandise expansion into areas like educational toys and games and curated gifts, Barnes & Noble continues to revolutionize the retail industry.

Over the past few years, we have dynamically transformed our business from a store-based model to an omni-channel model centered on our retail stores, e-commerce and digital. Our omni-channel distribution platform provides customers easy and convenient access to print and digital books, magazines, newspapers, and entertainment content, along with a diverse product selection that rivals any specialty retailer. In addition, we have implemented a variety of innovative merchandising initiatives that continue to grow store traffic and sales.

With corporate offices in New York City, Westbury, NY, and Santa Clara, CA, we offer a wide range of opportunities in various disciplines, including merchandising, book buying, marketing, digital, engineering, information technology, finance and accounting. Our distribution centers in Monroe, NJ, and Reno, NV, offer challenging opportunities in distribution, logistics and more, while our state-of-the-art customer service center in Lyndhurst, NJ, features opportunities for customer service professionals. And our Sterling Publishing subsidiary in New York City provides exciting opportunities in the publishing field.

We're passionate about our people and profession and are investing in all areas of our business, so the opportunities to make an impact based on your interests, skills and talents have never been greater. If you have a focus on customer satisfaction, teamwork, and enjoy the free exchange of ideas, consider joining our team.

As a Lead Bookseller, you are assigned to the Children's specialty area. You sell our products and deliver world-class customer service through your commitment to our four core service principles. You have a passion for what you do and enrich the customer's experience by sharing your expert product knowledge with them and the store team. You serve as a mentor to other booksellers, and make the store experience interactive and engaging.

Essential Functions:

  • Provide world-class customer service by delivering the four core service principles: put the book in the customer's hand, offer to order, offer the Member program, and fast cashiering.
  • Greet and establish rapport with customers, engaging them in conversations about all our products and services.
  • Ask questions to identify the customer's needs, providing recommendations using your expert knowledge of the specialty area, that connect the customer with the right solutions or products.
  • Share technical knowledge and enthusiasm about all our digital products and services, providing a personalized experience to multiple customers at the same time.
  • Respond to customer's concerns and questions, and wrap up the sale.
  • Recognize trends and communicate in-stock positions to management by shortlisting local interest and top-performing titles and products.
  • Ensure that products are put on the selling floor when received, identifying, organizing, shelving, and zoning in accordance with Integrated Store Operations (ISO), Visual Merchandising Standards (VMS), and shelving guidelines.
  • Recover the selling floor during each shift, including but not necessarily limited to gathering and picking up items, straightening bookcases, maintaining tables in the Cafe, helping to maintain restroom cleanliness, and performing other store housekeeping tasks as required.
  • Support all children’s events in the store, including but not limited to author events, story times, and corporate-sponsored programs.
  • Assist in any area of the store when necessary; including but not limited to receiving, cashwrap, Cafe‚ and specialty areas.
  • Protect company assets by adhering to all inventory and loss prevention standards; properly completing weekly cycle counts and inventories.
  • Help orient and train new booksellers, ensuring a smooth acclimation to the store and our bookselling culture.
  • Act with integrity and trust, promoting our bookselling culture and core values.


  • You sell and share your product knowledge with customers and booksellers, contributing to the overall success of your store.
  • You relate easily to others, building rapport and collaborative relationships with the store team and customers.
  • You are able to speak with all customers and enjoy working with people. You are patient, tolerant, and effective at listening to and checking with others before acting. You are a cooperative team player who easily gains the trust and support of your peers.
  • You continue to expand your specialized product knowledge.
  • You are comfortable in a changing environment, with multitasking, with learning new systems and processes, and with assisting in all areas of the store.
  • You comply at all times with the Standards, Policies, and Code of Business Conduct and Ethics set out in the Bookseller Handbook.
  • As a lead bookseller, you spend a majority of your time on the selling floor, which requires physical activity, including maneuvering around the store, prolonged standing, repetitive bending, climbing, and lifting.
  • Our stores are open daily, which requires early morning, evening, weekend, and holiday availability.
  • You should be capable of using a computer and cash register.

Barnes & Noble is an equal opportunity and affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.